1. Return Period

We want you to be completely satisfied with your PopGo purchase. If you're not happy with your order, you may return most items within 30 days of delivery for a full refund or exchange.

2. Return Conditions

To be eligible for a return, your item must be:

• In the same condition you received it
• Unused and unworn
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Items that show signs of wear, damage, or are not in resalable condition may be denied a return or subject to a restocking fee.

3. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Final sale items (clearly marked as such)
• Personalized or custom-made items
• Items that have been used, altered, or damaged

4. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at returns@popgo.com or through your account dashboard
2. Provide your order number and reason for return
3. We will email you a return authorization and prepaid shipping label
4. Package your item securely in the original packaging
5. Attach the shipping label and drop off at any authorized shipping location

5. Return Shipping

We provide prepaid return shipping labels for all returns within the United States. For international returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7-10 business days.

Please note that shipping charges are non-refundable. If you received free shipping on your original order, the value of the standard shipping cost will be deducted from your refund.

7. Exchanges

We are happy to exchange your item for a different color or size, subject to availability. To request an exchange, please follow the return process and indicate that you would like an exchange. If the requested item is not available, we will issue a refund instead.

8. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund and cover all associated shipping costs. Please include photos of the defect or damage in your communication.

9. Late or Missing Refunds

If you haven't received your refund within 10 business days after we've approved it, please:

• Check your bank account again
• Contact your credit card company - it may take some time before your refund is officially posted
• Contact your bank - there is often some processing time before a refund is posted
• If you've done all of this and you still have not received your refund, please contact us at returns@popgo.com

10. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective.

11. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

12. Contact Information

For questions about returns, exchanges, or our return policy, please contact us at returns@popgo.com or call 1-800-POP-GO-12.